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Thanh T.Le

Co-founder, CEO

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes—but I was passionate about customer service.

Thao Ng.Thu

Co-founder, CFO

Historically, our number-one growth driver has been from repeat customers and word of mouth

Stephanie Mitchell

Marketing Director

We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing

Shawn Cook

Customer Service Lead

Our customers call and e-mail us to say that's how it feels when a Merch Factory Store box arrives. And that's how we view this company.

Berta Walters

Human Resource Manager

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

George Sullivan

Logistics Manager

Hopefully 10 years from now, people won't even realize we started out selling shoes. They will just think about Merch Factory store as a place to get the best customer service